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Rockmee FAQ

New firmware released to fix a bug that cause some RockMee players to freeze

A firmware bug had been identified which may cause some RockMee players to hang. The player would freeze when pressing ESC key during video viewing, especially if the player is being charged. This firmware bug only exists in some of the RockMee players sold between mid-October through early December. Your player may NOT need this firmware fix. Click here for more information.

Blue screen crash problem reported when copying music album into player's music folder

A customer reported problem with performing multiple album copy/paste actions. There is no problem to perform multiple copy/paste of music files, but if you tried to perform multiple copy/paste actions that include folder structures (for example, artist and album directory and sub-directory), you might get a blue-screen crash on your computer.

This has something to do with the fact that when you copy an album, you are also copying the album cover photo. This may be causing problems with the device by copying image files into the music directory. We recommend that you only copy music files but not album art.

Why do I get "File Format Error" or "HDS Error"?

These error messages are caused by trying to play a license-protected music or video file. These files are also known as DRM-protected music. Please see below for more information and resolution.

Having problem playing DRM-protected music?

DRM is an acronym for Digital Rights Management, a broad term used to describe a number of techniques for restricting the free use and transfer of digital content. DRM is used in a number of media, but is most commonly found in video and music files. There are many who argue that DRM is a misnomer, since it deals with use issues rather than the rights of the consumer. They therefore reinterpret DRM to stand for Digital Restrictions Management. As paying consumers learn more about DRM technology and civil liberties, many of them become outraged that they no longer "own" their music, movies, or software. Yet at the same time, how do music distributors and artists reasonably get paid for every copy of their work? The answer, like any digital copyright issue, is unclear at best.

Our player may not play music or video files that are DRM-protected. However, many DRM-removal applications are currently available on internet for purchase. These applications can convert protected WMA and M4P music files and resave them into unprotected files that can be played on almost any device. Please search on internet for more information on DRM removal.

We recommend that you purchase DRM-FREE digital contents. DRM-FREE media have been widely available from the most popular music download sites such as iTunes (iTunes Plus format only), Best Buy, eMusic... and more.

Why can't I play some of the music files purchased from iTunes?

Some iTunes music and video files use DRM-protected ACC format, which means they can't be played in many MP3 or media players other than iPod. However, Apple recently made exciting announcement that the entire EMI Music's entire digital catalog of music will be available for purchase DRM-FREE from iTunes® Store. For more information from iTunes, please click here.

Why can't I play some of the music files purchased from Walmart or Napster?

Music files purchased from Walmart and Napster are DRM-protected WMA format. Please see "Having problem playing DRM-protected music? What is DRM anyway?" link above for more information.

DRM removal

Many DRM removal shareware and freeware are available for download. Please search Google for "DRM removal" for more information.

How to convert video into AVI format so it can be played on my player?

Your RockMee player supports AVI video format playback. Please convert your video file to AVI format first before transferring it to player. Below describes the conversion steps.

Installing Conversion Software

Insert the CD in your computer’s CD drive

Open the “Upgrade&AMVConvertingTool” folder

Launch the installation program by double-clicking the Setup icon

You will be guided through the installation process for MP3 Player Utilities 5.02.

Converting Video File

Click and choose “Start” -> “All Programs” -> “MP3 Player Utilities 5.02” -> “AVI Converter”

Click the “Add File” button next to the Input File box, a pop-up window appears, this is where you choose the video file to be converted

Click the “AVI Path” button next to the Output File box, this is where you will save the converted file

Click “Begin” button (button with 2 arrows) to convert

Once the conversion is completed, copy and paste your AVI file into the Video folder in the player. You should be able to play the file from your player now.

Recommended video settings for using other AVI conversion software

Image size: 320X240

Audio: MPEG Layer-3, bit rate 64kbps

Video frame rate: 24 frames/second

Compression using XVID CODEC http://www.xvid.org/Downloads.15.0.html

In order to convert VOB files from DVD, you will need to install decrypter such as DVD43 or error may occur. http://www.dvd43.com/

Converting Flash movie (swf) to AVI video

Use a SWF to AVI conversion utility to convert your SWF to AVI first. http://www.bytescout.com/swftovideo_convert_flash_to_avi.html

Next, use the AVI Converter program came with the player to convert the AVI file again for proper format that the RockMee player can recognize

Keep your settings after shutting off the player

To keep your adjusted settings in player's memory, please navigate to main menu, hold the ESC key to turn the player off and the settings will be saved.

I accidentally set my player language to Chinese, how can I reset it back to English?

To set player to English,

Turn player off and on, highlight and choose the very bottom one which is setting, then click OK
Move cursor to the third one from bottom which is language, click OK
Click OK when the cursor is on the first option which is English
To keep English as default, please do the following:

Press “ESC” key repeatedly until you exit to the main menu
Press and hold the “ESC” key until the player is turned off
Press and hold the “ESC” key again to turn the player back on
English should be the default now.
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The USB dust cover is stuck underneath the player body, how can I pull it up again?

At times, you might had pushed too hard and the USB dust cover is stuck underneath the player body. To pull the USB cover out, please follow the instructions below.

Insert a small flat-headed screwdriver in the end and pry the cover up (see picture below).

Please keep the small pulling ear outside the player body when covering it again (see picture below).

A small trick will help is to pull the cover gently to the opposite direction from the cover base before covering it, this will ensure that the small ear stays on top of the USB opening.